God DAMN yahoo sucks.
Jun. 11th, 2003 07:46 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
plutherusI have had a yahoo email address for about three years now, and never a complaint. Until now. I just got off the phone, after spending three hours being given the runaround, and talking to a particularly clueless account rep on chat.
Six months ago, I had the misfortune to order DSL service through SBC. Since I'm now moving to Oregon, where they don't have SBC, I am not taking my service with me. Unfortunately, and without telling me, they merged my sbc email, which I get through the DSL service, with my yahoo ID. So now that I am canceling my SBC service, they are also canceling my yahoo email. So, seven phone calls later, I find I can keep my yahoo email, but only if I pay them $120/year ($9.95/month). I asked them that since the service I will now be getting is the service they advertise for $29.99/year, how come I couldn't get that price. That's only for new accounts, apparently. Since I had SBC DSL for a while, now I have to pay the extra special price if I want to keep my account at all. I was told that it was because of the extra features provided by the DSL account. When I tried to get the information about what extra features I'm getting now for my $120/year, they put me on hold for twenty minutes ("penalty hold" as we used to call it when I worked customer service), and came back with the list read straight off of the web site, which I still had up. So I pointed out that everybody else gets those features for $29.99 a month, I was told I couldn't "because of the service agreement".
So now I'm going to have to change my email address, and I have no idea what the implications of that for my yahoo messenger, which I use to communicate to everybody, including the GWoB board of directors, or for the yahoo groups that I administer, or the ones I'm on.
This majorly sucks big time, but there's no way in hell I'm paying these bastards $120 every year just because they think they can get it.
Six months ago, I had the misfortune to order DSL service through SBC. Since I'm now moving to Oregon, where they don't have SBC, I am not taking my service with me. Unfortunately, and without telling me, they merged my sbc email, which I get through the DSL service, with my yahoo ID. So now that I am canceling my SBC service, they are also canceling my yahoo email. So, seven phone calls later, I find I can keep my yahoo email, but only if I pay them $120/year ($9.95/month). I asked them that since the service I will now be getting is the service they advertise for $29.99/year, how come I couldn't get that price. That's only for new accounts, apparently. Since I had SBC DSL for a while, now I have to pay the extra special price if I want to keep my account at all. I was told that it was because of the extra features provided by the DSL account. When I tried to get the information about what extra features I'm getting now for my $120/year, they put me on hold for twenty minutes ("penalty hold" as we used to call it when I worked customer service), and came back with the list read straight off of the web site, which I still had up. So I pointed out that everybody else gets those features for $29.99 a month, I was told I couldn't "because of the service agreement".
So now I'm going to have to change my email address, and I have no idea what the implications of that for my yahoo messenger, which I use to communicate to everybody, including the GWoB board of directors, or for the yahoo groups that I administer, or the ones I'm on.
This majorly sucks big time, but there's no way in hell I'm paying these bastards $120 every year just because they think they can get it.
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Advice
Date: 2003-06-11 08:51 pm (UTC)Re: Advice
Date: 2003-06-11 09:37 pm (UTC)There, I just added my new yahoo account to all the groups I moderated, as a moderator with full privileges, including the privilege of creating new moderators, so once I have my new email address, which will not be on yahoo, I can add it to my groups.
If I can't work anything else with yahoo tomorrow morning (they were closed by the time I got to their corporate headquarters), I'm gonna go ahead and pay them the 10 bucks for one month to let me transition.
I just can't believe that they are going to kiss off a thirty-dollar a year customer after already being told that their hopes of receiving $120 for the same service are groundless...
Re: Advice
Date: 2003-06-12 02:15 am (UTC)