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So, I miscalculated funds in my remaining account, which caused my check to qwest for DSL to bounce.
So, they cancelled my service.
When I asked why they didn't make any attempt to inform me before they cancelled (note: not "suspended", but "cancelled") my DSL service, they informed me that their automated calling system made four attempts to reach me, but "kept getting a machine"
To which, I had something like the following conversation:
"You mean an answering machine?"
"Yes"
"No. I never got a single message"
"It doesn't leave messages. If it gets a machine, it hangs up and tries again later."
"Did it ever occur to you that if it never leaves a message, I might not notice that it had CALLED?"
"Well, sir, we made four attempts to contact you about this."
"No you didn't. If there had even been one single real attempt, I would have gotten a message."
It kind of degenerated from there. Before all that, though, I was informed that the account had been closed, they would have to put through a new order, which would take, minimum, a week to process. GAH!
Fortunately, I do have access to a dialup service, so I will have internet, but only occasionally and only for short periods at a time, so you won't be seeing me as much as you otherwise would around here, since I kind of have to maximize my online time with job searching...
So, they cancelled my service.
When I asked why they didn't make any attempt to inform me before they cancelled (note: not "suspended", but "cancelled") my DSL service, they informed me that their automated calling system made four attempts to reach me, but "kept getting a machine"
To which, I had something like the following conversation:
"You mean an answering machine?"
"Yes"
"No. I never got a single message"
"It doesn't leave messages. If it gets a machine, it hangs up and tries again later."
"Did it ever occur to you that if it never leaves a message, I might not notice that it had CALLED?"
"Well, sir, we made four attempts to contact you about this."
"No you didn't. If there had even been one single real attempt, I would have gotten a message."
It kind of degenerated from there. Before all that, though, I was informed that the account had been closed, they would have to put through a new order, which would take, minimum, a week to process. GAH!
Fortunately, I do have access to a dialup service, so I will have internet, but only occasionally and only for short periods at a time, so you won't be seeing me as much as you otherwise would around here, since I kind of have to maximize my online time with job searching...
