Public Service Announcement
Apr. 29th, 2014 09:45 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
plutherusFor anyone who is thinking of calling technical support, either your company's internal support, or a consumer support line, before calling you should know the answer to at least two of the following:
1. What is the system doing that you do not expect it to?
2. What is the system not doing that you do expect it to do?
3. What are you doing with the system when this happens?
If you don't know the answers to either of the first two questions, what makes you believe anything's wrong?
Also, knowing if you're at the computer or not would be helpful. And, if at all possible, what the system you're calling about is. That last is optional, of course, but would go a long way to improve your experience.
Also, furnishing this information to the person who is helping you would be useful.
1. What is the system doing that you do not expect it to?
2. What is the system not doing that you do expect it to do?
3. What are you doing with the system when this happens?
If you don't know the answers to either of the first two questions, what makes you believe anything's wrong?
Also, knowing if you're at the computer or not would be helpful. And, if at all possible, what the system you're calling about is. That last is optional, of course, but would go a long way to improve your experience.
Also, furnishing this information to the person who is helping you would be useful.
